Once your Web site is live, it’s not only important to protect it from malware and hacks that can take your site down and affect your Google rankings but it’s also important to keep the tools in the site updated to make sure the site is running quickly and efficiently.
Through our Web site maintenance/security care plans, we take on the stress of all these complexities so you can focus on and grow your business!
What Do Plans Include?
Here’s an overview of the key components that make our WordPress maintenance plans invaluable for our clients.
WEB SITE HOSTING
Hosting is the foundation of your Web site. Security, performance, optimization and ease of use all depend on it. We offer premium or elite hosting for all our clients so you don’t have to worry about a thing.
Just like your phone has software updates, your Web site needs to be updated too. Additionally, out-of-date plugins are the #1 leading cause of Web site hacks. We take care of updates for you!
MONITORING & SECURITY
We have special tools that monitor your sites’ traffic and activity, protect against potential hacks or breaches and keep an eye on “up time” to ensure your site is up and running fine.
WEB SITE BACKUPS
Backing up your Web site consistently is critical for many reasons but most importantly, if the site should need to be restored, transferred or downloaded, we offer external backups and restore points for all clients on our plans.
WEB SITE OPTIMIZATION
In order for Web sites to load fast, perform well and to ensure speed, the files, database and media need to be optimized. We have special tools that keep your site optimized and running smoothly along with cleaning up any and all “web gunk.”
You shouldn’t have to try to determine what’s going on via your site. We take care of that for you with an in-depth (but not overwhelming) monthly report which also highlights what we’re doing month to month on your site.
You as a client get priority support. We’ll set up exclusive contact details for you to ping us with whenever you need an update, addition or when you have any questions and we do our best to get back with you within the specified timeframe. P.S. It’s always sooner 😉
We’re in your corner every month and we know what’s happening on the “Web side” of your business. This gives us the ability to offer strategy, new marketing ideas and conversion best practices to implement on your site which we can discuss quarterly or annually depending on your plan.
PEACE OF MIND
Knowing that you have someone watching, updating and protecting your site will give you peace of mind so that you can focus on other aspects of your business.
We're In Your Corner Month to Month!
As a client on our Platinum plan, we offer one hour of complimentary time for ongoing Web site updates, additions or changes!
The Risk of Not Having Your Site Properly Maintained
Here are just a few of the most common scenarios of unprotected sites:
WEB SITE HACK
If your Web site isn’t maintained and protected, it’s not a question of “if” but “when” a hack will occur.
If your Web site isn’t optimized, it’ll perform and load slower as times goes on affecting conversions and sales.
If your Web site isn’t consistently backed up, you could completely lose your Web site’s content and progress when a breach happens.
If your Web site isn’t maintained and optimized, Google knows and ranks sites that are digitally “alive.”
If your Web site has any glaring issues such as a down SSL Certificate or notices of an unsecure connection, it affects traffic and brand legitimacy.
IT'S ALL ON YOU
By not having your Web site cared for monthly, everything we cover in our plan is on you and will cost you in tools, time and unneeded stress.
The Good News Is We’ve Got You Covered!
You don’t have to maintain your own Web site and go it alone.
We offer a perfect plan for your Web site so that you can rest easy and have us in your corner every month, taking care of these complex, confusing and ever-evolving issues in the digital world that YOU shouldn’t have to focus on so choose your plan below!
Some answers to the most frequently asked questions about our website care plan.
Are there cancellation fees?
Nope! Our website care plan is monthly or annual with a no-risk, no questions asked guarantee. If for any reason you need to pull your website from our hosting or maintenance plan, you have complete freedom to do so. Your plan is simply billed out for the month or year that’s paid for 🙂
Are there any setup fees?
If we’re building your website, there is no set up fee as long as it’s within a 90 day period!
If, after 90 days, you’d like to join our hosting/maintenance plan at any level, there is a $99 set up fee because we need to update all tools, clean up the database if it hasn’t been cleared, install our tools and backup the site among other tasks.
If we’re onboarding a website we did not design, there is a $250 setup fee as we need to do a lot of work up front to update the site, learn the tools and get it ready to be properly maintained.
Do you offer just maintenance?
We will offer to maintain the website if you have hosting elsewhere as long as the hosting company or custom server meets our requirements for properly maintaining and optimizing the site. Contact us to request a consultation and pricing for this.
What if I pass on the plan?
Our maintenance plan is not mandatory for clients but is highly recommended because of the importance of security, optimization, updates, backups, support, etc.
That said, if you choose to forego our care plan, you’re welcome to. You will, in that case, assume complete responsibility for the website updates, security, backups and other services laid out in this plan by reviewing our LIABILITY CLAUSE that releases us from any involvement if and when the website is breached, hacked or performs slowly because the lack of proper optimization.
Can I join the plan if I originally pass?
Absolutely! If you decide to come back to us after having initially passed on the plan due to the work that’s involved in order to properly maintain the site, we’ll welcome you to the plan with open arms and make sure your site is protected and cared for. See the setup fees question above for additional information about onboarding a site after 90 days.
What if I require more time than the monthly support time allows?
We’ll always try to get your updates done within 1 hour to save you some extra cost but if you have a decent amount of updates that will require more hours, we’ll give you an estimate of time and do that at our hourly rate which is reduced for you as a special, monthly care client!
What if I pass on the plan and my site gets hacked?
In this case, you’re welcome to handle it in house by reaching out to our preferred malware and blacklist removal specialists Sucuri or if you’d like to join our plan and have us take care of getting the hack cleaned, we have a $499 site cleaning/set up fee.
Depending on the type of hack/breach and how long the site has been compromised, SEO rankings and blacklisting issues may take weeks or even months to resolve and in some cases will require more additional work to recover from.
Important note: We do not fix website hacks unless the site will subsequently be added to our plan.
What if the site gets hacked or breached while on the plan?
In the extremely unlikely event that a website is breached or hacked in any way while on our plan, we take full responsibility and will rectify the situation immediately. You will not need to do a thing.
Do you take on sites that you didn't build?
We will take on websites we didn’t build as long as they use the tools we’re familiar and comfortable (or can learn quickly) with. Additionally, the site’s hosting must be one that meets our requirements.
Does my monthly update time roll over?
Sorry, the retainer of hourly updates is covered for that month but does not rollover or add up for later use.
What's included in the monthly time?
Your monthly time (for premium or elite plans) covers any updates, additions or add-ons to your website. For example, changing hours, company information, staff or team members, adding new photos, updating services pages, etc.
While we do our best to get updates done within your allotted time, if more time is required, we can do so with our hourly retainer which for you is discounted!
Note: The allotted monthly time is for work or updates on the existing website and cannot be used for other projects or a step by step website revamp. We’re happy to do those things either via our discounted hourly rate or via a discounted and separate fixed project!
Our plans come with a no-risk, no-questions-asked guarantee. In the unlikely event that you want to pull your site the plan, you only pay for the month or year you’ve paid for and you’ll be provided with all site files and logins.
Contact us for any questions you have.