Ideally, you’d be able to have a one-on-one conversation with every site visitor to get their opinion and answer any questions they might have. While the ideal isn’t possible, live chat edges you a little closer. In practice though, it could be impossible to handle multiple conversations at once, and give them your due care and attention.
Chatbots pose an interesting solution to scalability issues when chatting to visitors. In this article, we’ll break down the difference between chatbots and live chat. Then we’ll introduce you to four of the best chatbot services you can use for your website.
